1. Cancellation by You
If you need to cancel your booking, please notify us as soon as possible. Cancellation fees are based on the time remaining before your departure date and the type of package booked.
Important: All cancellations must be made in writing via email. The effective date of cancellation is the date we receive your written notice.
2. Cancellation Fees
The following cancellation fees apply to all standard packages:
- More than 60 days before departure: Full refund of all payments made, minus the non-refundable deposit.
- 31–60 days before departure: 50% refund of the total package price (deposit is non-refundable).
- 15–30 days before departure: 25% refund of the total package price.
- Less than 15 days before departure: No refund will be issued.
- No‑Show: No refund will be provided for failure to arrive or join the tour.
3. Special Package Cancellation Terms
Certain packages have different cancellation terms due to their nature (flights, cruises, special events). These will be clearly communicated at the time of booking:
- Nile Cruise Packages: Cancellation fees are higher due to cruise line policies. Typically 50% cancellation fee applies 60 days before departure.
- Luxury & Private Tours: May have additional non-refundable components (private guides, premium hotels).
- Group Bookings (6+ people): Special cancellation terms apply – please refer to your group booking agreement.
Note: Any non-refundable components (flights, tickets, permits) will be deducted from your refund regardless of the cancellation timeframe.
4. Cancellation by Us
On rare occasions, we may need to cancel a tour due to unforeseen circumstances (force majeure, safety concerns, minimum passenger requirements). In such cases:
- You will receive a full refund of all payments made.
- We will offer you the option to rebook the same tour on a different date.
- We may offer an alternative package of equal or greater value.
5. Refund Process
Refunds are processed using the same payment method used for the original booking. Please allow 7-14 business days for the refund to appear in your account.
- Credit card payments: Refunds will be credited back to the original card.
- Bank transfers: Refunds will be sent to the original bank account.
- Online payment links: Refunds will be processed through the same payment gateway.
6. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, medical emergencies, and lost baggage. Insurance can protect you from financial loss in situations where our cancellation policy may not provide a refund.
- Check with your insurance provider for coverage details.
- We can recommend trusted insurance partners upon request.
7. Contact Us
If you need to cancel your booking or have questions about our cancellation policy, please contact us:
- Email: info@maddytoursegypt.com
- Phone: +20 100 000 0000
- WhatsApp: +20 100 000 0000